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Medical Reception/Receptionist Certificate (Plan 21ME)

Program Overview

Award Type

Certificate

Catalog Description

This certificate prepares students to work in the front office of a medical or dental office. Students in the program will learn how to schedule appointments, protect confidentiality of patient information, use proper telephone etiquette, and understand the health insurance claims process. An introduction to basic insurance coding will be included. Students will be expected to be able to use a computer in this class.

Once the program has been completed, students should be able to:

Program Outcome

Perform the front office/reception duties in a medical or dental practice including scheduling appointments, telephone techniques, professional correspondence and other basic medical administrative skills.

Program Outcome

Demonstrate an understanding of the medico-legal issues that affect a medical practice and be able to act in an ethical and professional manner consistent with the profession

Program Outcome

show proficiency in the medical language or terminology

Recommended Course Sequence

CoURSE

Title

Hours

HIT111

Medical Terminology

3

MOA112

Basic Medical Office and Billing Procedures

4

Total Hours for Certificate

7